Replaced ink now envelope w droplet flashes won’t print

[Mohnebus]

HP Deskjet 2652, replaced colored ink from HP and now printer won’t print, blinking orange light, envelope symbol with droplet showing/ flashing.

[Sneha_01]

Hi @Mohnebus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 2652 is showing a flashing orange light with an envelope symbol and won’t print after replacing the ink, here are some steps to troubleshoot the issue:

Step 1: Check Ink Installation

1. Remove and Reinstall Cartridges:
   • Turn off the printer and unplug it.
   • Open the cartridge access door and carefully remove the color cartridge.
   • Check for any protective tape or packaging that may not have been removed.
   • Reinstall the cartridge securely.

Step 2: Check Ink Levels

• Verify Ink Levels: Make sure the new cartridges are not empty. If they are, try replacing them again.

Step 3: Run Printer Diagnostics

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source for about 60 seconds.
• Plug it back in and turn it on.

Print a Test Page:

• Try printing a test page to see if the error clears.

Step 4: Clear Print Queue

1. Open the Print Queue: Go to Settings > Devices > Printers & Scanners.
2. Select Your Printer: Click on the Deskjet 2652 and choose Open Queue.
3. Cancel Any Stuck Jobs: Remove any jobs that might be causing issues.

Step 5: Check for Paper Jams

• Inspect the Printer: Look for any paper jams or obstructions in the printer that may be causing it to malfunction.

Step 6: Reset Printer

1. Factory Reset (if necessary): If the issue persists, consider performing a factory reset. Refer to the printer manual for instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support