Replaced low ink cartridges, and got Magenta cartridge problem

[TimeTravelor]

Hello,

     My HP printer 8630, was showing low ink for all black, (950), and CMY cartridges, (951).

1. Replaced them with Genuine HP int cartridges.
2. Printer went through it's usual new cartridge process, entered home screen for few seconds, and then
3. displayed Cartridge Problem showing a Magenta circle with letter M and the following message:

                                                          "One or more cartridges appear to be damaged."

                                                          "Remove them and replace with new cartridges."

        Please note that these were brand new HP cartridges.

• Replaced the Magenta with a second new HP cartridge and got the same error.
• Replaced it with the third new Magenta cartridge, and got the same error.
• Reset the printer per HP steps several times, and error remains on Magenta cartridge. I've done every single suggestion several times.
• Printer software is the latest version.
• I am running Windows 10.

Any suggestion not mentioned in any of the HP help centers is appreciated. No other issues with the printer.

Thanks

[Anand_Andy]

Hi @TimeTravelor,

Welcome to the HP Support Community

I understand you are facing an Ink Cartridge issue(Magenta) with your HP Officejet Pro 8630 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue. Please follow the below steps:

Perform a power reset on the printer.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
      NOTE: HP Recommends connecting the printer power cord directly to the wall outlet
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.

           

• Wipe the copper-colored contact on the cartridge with a lint-free cloth.

           

• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.
• Now try to make a copy or check if you can skip the error message.
• If you are able to skip the error message, then try to update the printer firmware if possible
• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.
• Once the firmware is updated then restart the printer once then check if the error message has disappeared.
• Try to make a copy.

If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!