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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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macOS 10.14 Mojave

I replaced my 934 XL ink cartridge after it ran out of ink. I have tried new cartridges, and none of them work. I have gone through all of the trouble shooting loop holes (ie cleaning printer head) to no avail. Even replaced all color cartridges and wasting ink going through the trouble shooting. HELP!!!

1 REPLY 1
HP Recommended

@caballer, Welcome to the HP Support Community!

  • What model printer are you using?
  • What is the error?

I see that you have tried the cleaning and reinstalling the ink cartridges and used 3 new ink cartridges. As the issue persists, this could be a hardware issue with the printer. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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