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‎01-09-2021 09:19 AM

HP Recommended
Product: Officejet 4630 e-All-in-one printer
Operating System: Microsoft Windows 10 (32-bit)

I've purchased a brand new HP 61 ink Tri color cartridge and it is defective. Upon installation, I receive the error " the following ink cartridge(s) must be replaced". The warranty date on the cartridge is July 2022. I would like a refund or replacement as the retailer will not accept opened ink items for return/replacement. I purchased a second identical  replacement cartridge and that works perfectly. How do I get a replacement?

Category:
1 REPLY 1

‎01-14-2021 02:19 AM

HP Recommended

@CJMacGillivray, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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