Replacement of a discontinued printer...

[harlequimsy]

Customer service is currently unavailable in my country, so I'm hoping I can get an answer before the morning here because I am planning on buying a new printer tomorrow if I can't get an answer.

I am meant to be recieving a replacement printer from HP, but I have noticed that my model is now discontinued and there's a delay in my replacement.

Does anyone know what happens when they can't get a replacement sent out?

[Bob_Headrick]

The practice may depend on your country.  In the US HP typically offers a similar or upgraded model for warranty replacement if the original model is unavailable.  You will need to contact your HP Support folks for a specific answer.  What countrry are you located in?

[harlequimsy]

The Netherlands. I was about 15 minutes too late to ask customer service this question, but I work form home and desperately need a new printer by tomorrow (the replacement was originally meant to come today).

[Bob_Headrick · Accepted solution]

Have you received any notification that the replacement printer has been shipped?  If so I would check the tracking information for the shipment.  If not, and my business depended on having a printer tomorrow, I would buy one and then ask HP to send me ink/toner (or a gift certificate for supplies) for the new printer rather than sending the replacement printer.

Note - I do not work for HP and have no experience dealing with HP Support outside the US....

[harlequimsy]

Thank you. No shipping confirmation, but I will contact customer support in the morning to see if I am able to request some kind of compensation instead of the new printer. I will be buying the model that has replaced the discontinued one so I doubt this would be an issue.