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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Requesting New Ink

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08-18-2020 05:13 AM - last edited on 10-30-2020 03:54 PM by CommunityBot
Hello!
Our yellow ink leaked inside of our printer. We need replacements cartridges, but of course the ink levels are not being registered. I’ve tried calling without success because our printer is out of warranty. I’ve also tried the virtual agent using “Where’s my ink?”, but it keeps saying I’m not signed into my account.
So...any advice on how I can get new replacement ink cartridges? I don’t want to go out and buy new ones since I’m pay for this service.
08-20-2020 12:59 PM
I reviewed your post and I understand that you want new yellow ink cartridge.
Don’t worry, I assure you I will try my best to get this sorted.
Do you have an Instant ink account? If yes, then share the Instant ink account details in a private message.
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee