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Message 1 of 4
106
Flag Post

Solved!

Require new paper tray for HP Envy 4527 All-in-one printer

HP Recommended
HP Envy 4527 All-in-one printer
Microsoft Windows 10 (64-bit)

Paper tray is broken - missing one simple plastic tab. I cannot get a replacement, which means only solution is throw away a perfectly working printer and get a new one. That is total waste, and in our present climate emergency should not be a solution. Why can I not get a replacement paper tray from HP?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@hss2, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
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Message 3 of 4
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HP Recommended

Hi,

 

nobody ever came back to me on this issue? Why is it not possible to get a replacement tray from HP?

 

hardip

0 Kudos
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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@hss2, Welcome to the HP Support Community!

 

That is because we never received the required information from you to escalate the case. We had sent you a private message to which you had to reply.

I have reset the message, check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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