Reset EWS Password

[kon4589]

I set a password for the ews of my HP Officejet Pro 7740 Wide Format printer and when I tried to connect using it the printer said it was wrong. So I tried to reset it. I tried to reset Network settings and do a semi-full reset but nothing worked.

Thanks for your help.

[A_Gayathri]

Hi @kon4589,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reset the Embedded Web Server (EWS) password on your HP OfficeJet Pro 7740 Wide Format All-in-One Printer, you can try the following steps:
 

Method 1: Restore Factory Defaults

Access the Printer's Control Panel:

• On the printer’s touchscreen, go to the Home screen.

Navigate to Printer Maintenance:

• Tap on Setup (gear icon) > Printer Maintenance.

Restore Factory Settings:

• Scroll down and select Restore Factory Defaults.
• Confirm if prompted.

This should reset the printer to its factory settings, including the EWS password. Note that any network settings, such as Wi-Fi credentials, will also be erased, so you'll need to set them up again.
 

Method 2: Reset Network Settings

If a factory reset doesn’t work, you can also try resetting just the network settings:

Access the Printer's Control Panel:

• On the printer’s touchscreen, go to the Home screen.

Navigate to Network Settings:

• Tap on Setup (gear icon) > Network Setup.

Restore Network Defaults:

• Scroll down and select Restore Network Settings.
• Confirm if prompted.

This will reset the network settings, which might also reset the EWS password.
 

Method 3: Use the HP Smart App

If you have the HP Smart app installed on your device, you can use it to access the printer’s settings:

Open the HP Smart App:

• Ensure your printer is connected to the same network as your device.

Access Printer Settings:

• Select your printer, then navigate to Advanced Settings.

Reset EWS Password:

• You should be able to access and reset the EWS password from this menu.

Refer to this document:  HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual

 Use the HP printer Embedded Web Server (EWS)
 

I hope this helps. 

Take care and have a good day.

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