Resetting web services

[Taz7]

Hi

I bought a used printer online from previous user but i can not use the ink cartridges on it as it says that i need to connect to web service and print a code for the printer.Has anyone got a solution on how to reset the web service option or if i can get the previous owners details of the printer and setup my details on it.

any help is appreciated

[TEJ1602]

@Taz7, Welcome to HP Support Community!

Try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

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