Restart printer after paer jam cleared

[Alyn55]

I cleared the paper jam, but can't clear the blinking light... not able to print. I tried disconnecting from power for 60 seconds already.

[VikramTheGreat]

Hi @Alyn55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP LaserJet Pro M15w printer is still showing a blinking light even after clearing the paper jam and doing a power reset, here’s what we recommend based on your situation and macOS 14.0 Sonoma:

Fix: Blinking Light After Paper Jam on HP LaserJet Pro M15w

1. Check for Remaining Paper or Debris

Even a tiny scrap of paper can trigger the error:

• Open the toner cartridge access door.
• Remove the toner cartridge.
• Use a flashlight to inspect the paper path and rollers.
• Remove any visible debris or paper scraps.

🔗 HP LaserJet Pro M14-M17 Printer Series - Paper Jam Error | HP® Support

2. Close All Doors Properly

The Attention light may blink if the front door isn’t fully closed:

• Open and firmly close the toner cartridge door.
• Make sure it clicks into place.

🔗 HP LaserJet Pro M14-M17 Printer Series - Blinking Lights | HP® Support

3. Reset the Printer Again

Sometimes a false jam error persists:

• Turn off the printer.
• Unplug it from the wall for 60 seconds.
• Plug it back in directly to a wall outlet (not a surge protector).
• Turn it on and wait for the lights to stabilize.

4. Check for Toner Cartridge Issues

If the cartridge is not seated properly, the printer may not reset:

• Remove and reinsert the toner cartridge.
• Make sure it’s firmly seated.
   

5. Try Printing a Self-Test Page

This helps confirm if the printer is functional:

• Press and hold the Resume/Cancel button (the one with the triangle) for 5 seconds.
• The printer should print a configuration page.
   

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat