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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Retrieve or reset EWS password Envy 4504 printer

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06-10-2020 11:30 AM
This question seems to have been asked over and over yet all answers are a variety of the same which prompt the user to do a factory and/or network reset and then try to set a new password from EWS, which then asks for the very password that we forgot or can't retrieve. This is circular reasoning. Other answers tell us to use the Direct Wifi password but that also does not work.
I want to either retrieve my EWS lost password or find a solution to reset it to a default setting (and be told what that default username / password actually is)
06-16-2020 04:49 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps -
1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.
2) Find out the IP address or hostname of the printer from the network configuration page.
3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.
4) Click the Web Services tab.
5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
6) If prompted, choose to allow the printer to check for and install printer updates
7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this link - https://support.hp.com/in-en/document/c03609576.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee