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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Returning Printer to Factory default setting for recycling when screen is stuck on error message

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HP Officejet Pro 8610

My printer stopped working after I installed brand new ink cartridges. I got a print head failure error message on the display screen of my HP Officejet Pro 8610. I tried all of the prompts to fix the problem and sought help from the virtual agent as well as a live person. Nothing worked so I bought a new HP Color Laser printer, rather than try to repair the old one. Now I want to recycle the old printer, but I can't return to the home screen to change any settings. I am concerned about disposing of it without removing the documents that I have printed over the years. The instructions said that I should return the printer to the factory default setting before throwing it away or recycling it. My problem is that the screen is stuck on the message that said there was a printer head failure. How can I return the printer to the factory default setting if I can't use the display screen? Is there a way to clear the memory without using the display screen?

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@NEA3, Welcome to the HP Support Community!

 

The printer does not have a memory to store any user data. It could only store the fax contacts if you have stored them in the printer. Apart from this, there is nothing on the printer that would breach your security. Now, as the printer is stuck at the error, you cannot reset the printer to its factory defaults. You just have to recycle it.

 

Hope this helps! Keep me posted. 

 

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KUMAR0307
I am an HP Employee

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