Rollover pages are always pending

[Irkalla]

When I log into my account my rollover pages are always pending.   Everything else updates just fine,  the printer is turned on but I only see "Pending..." where I should see how many rollover pages I have.

[Jeet_singh]

@Irkalla,

Thank you for reaching out to us on HP Support Forums. I see from your post that you are having concern regarding the rollover pages on your HP Instant ink program. Don't worry I'll be glad to assist you.

As I see you have a question regarding Rollover pages showing as pending. This could happen if the billing cycle is near to end. You could try to restart the printer and connect the printer back to the home WiFi network. Now try to login to your HP Instant ink account page and check if that works.

Let me go ahead and explain how the rollover pages work in HP Instant ink program: 

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to the number of pages in your monthly plan (for example, you can roll over up to 50 pages if you are enrolled in a 50 page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save.

Additional pages are available in sets of 15, 20 and 25 pages, depending on your plan, for only a $1. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. If you are regularly printing additional pages, you may want to change your plan at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.

For more details, please go through this support document for - HP Instant Ink - Understanding HP Instant Ink Monthly Charges

I need to know few details regarding your Instant ink account to help you get this sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[Jeet_singh]

@Irkalla,

As I understand you seem to have performed a hard reset on  the printer and now you are having issues connecting the printer to the internet. Don't worry we're here to help you.

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

Next thing, I would suggest here is to restore the printer to the network defaults: 

Next thing, I would suggest here is to print the network configuration page on the printer: 

Press the Wireless button ( ) and the Information button ( ) at the same time.

● The wireless network test report shows the diagnostics results for the status of the wireless network,

wireless signal strength, detected networks, and more.

● The network configuration page shows the network status, hostname, network name, and more.

To connect your printer using HP printer software (Windows)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Visit 123.hp.com to download and install the printer software.

NOTE: During the software installation, a USB cable might be required for temporary connection

between the printer and the computer. Do not connect the USB cable until the printer software

prompts to do so.

b. When you are prompted, select Wireless, and then follow the on-screen instructions.

For more details, please follow the User guide of this printer. Scroll down to Chapter 7. Connect your printer page number. 64.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Irkalla]

No,  I have it connected to the internet,  I have done the hard reset,  but nothing has changed.  The pages are still pending,  the end of the month is closing in and I still have printing that I need to get done.   It took days after before your site would recognize my printer was online.   I repeated the process,  same thing.   Printer is connected,  Printer is online,  Printer is connected to the internet. 

The problem is on your end.  

[Jeet_singh]

@Irkalla,

It's great to have you back and your patience is greatly appreciated.

After reviewing your account details, I see that you are still facing issues with the pending rollover pages, don't worry we're here to help you.

I see that you have exhausted all possible troubleshooting and unfortunately nothing has helped to resolve this issue. 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂