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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-20-2025 07:02 AM

HP Recommended
Product: HP OfficeJet Pro 8122e All-in-One Printer

Hi, I bought HP officejet pro 8122e and after month I received message "USE SETUP CATRDGES" message. and I can't print. Already in device are setup catridges! Any help what to do?

2 REPLIES 2

‎02-20-2025 07:20 AM - edited ‎02-20-2025 07:20 AM

HP Recommended

There is a way to bypass the setup cartridges but I do not know how for the 8100 series.

Looking at this post, it seems like @Irfan_06 knows how to do this.  Possibly Irfan will respond to this notification.

 

I do not know why the printer suddenly asked for setup cartridges.  Did you recently update the firmware?

Do some type of factory reset?   Was there a power surge?

 

Just guessing.

Thank you for using HP products and posting to the community.
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‎02-20-2025 08:21 AM

HP Recommended

The ink cartridges all appeared red, I called support and they told me to do a factory reset.
From then on, the printer starts, but it doesn't boot to the final screen, it always keeps asking me to put the setup ones, I was unable to use the printer for other purposes.

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