Samsung SCX-4623F INTERNAL ERROR - Including Corrupted Data POSITION

[sparkyinpc]

Samsung SCX-4623F INTERNAL ERROR - Including Corrupted Data POSITION.  prints a page or two, and then spits out error page

[A_Gayathri]

Hi @sparkyinpc,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "INTERNAL ERROR - Including Corrupted Data POSITION" error on your Samsung SCX-4623F printer typically indicates an issue with the printer's firmware or a problem with the data being sent from your computer. 

Here are some steps to troubleshoot and potentially resolve the issue:

1. Restart the Printer and Computer

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

2. Check the Printer Connections

• Ensure that all cables (USB, power) are securely connected.
• If using a USB connection, try a different USB port or cable.

3. Update or Reinstall Drivers

• Visit the Samsung support website to download the latest drivers for the SCX-4623F.
• Uninstall the existing printer drivers from your computer:
  • Go to Settings > Devices > Printers & scanners on Windows.
  • Select the Samsung printer and click Remove device.
• Install the new drivers you downloaded.

4. Check for Firmware Updates Update the firmware on an HP printer 

• Check if there’s a firmware update available for your printer on the Samsung website.
• If available, follow the instructions to update the firmware.

5. Print from Another Application

• Try printing from a different application to see if the issue persists.
• Sometimes specific documents or applications can cause data corruption.

6. Reset the Printer

• Access the printer's menu:
  • Navigate to Menu > Setup > Reset > Reset All.
• Confirm the reset and try printing again.

7. Run a Printer Self-Test

• Run a self-test to check if the printer hardware is functioning properly:
  • Press Menu, go to Printer Settings, and select Print Test Page.

8. Check for Print Queue Issues

• Ensure there are no stuck print jobs in the queue:
  • Go to Settings > Devices > Printers & scanners, select your printer, and click Open queue. Cancel any stuck jobs.

9. Check for Paper Jams or Toner Issues

• Inspect the printer for paper jams or low toner levels.
• Replace the toner cartridge if necessary.

Refer to this document: Samsung SCX-4623F Laser Multifunction Printer User manual 

I hope this helps. 

Take care and have a good day.

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