• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-20-2022 10:30 PM

HP Recommended
Product: HP LaserJet Pro CP1025nw Color Printer
Operating System: Microsoft Windows 10 (32-bit)

I am getting a Scanner Error for my LaserJet CP1025nw but it doesn't have a scanner. I've uninstalled and reinstalled it...updated the drivers, unplugged it, turned it off/on and still get the error.  I've replaced my toner cartridges and it still shows up.  I'm unable to print anything.  I was fine one day and then this showed up the next day.

Category:
1 person had the same question
2 REPLIES 2

‎01-20-2022 10:34 PM

HP Recommended

Hello @AlishaJ .
Please update the printer firmware:
https://ftp.hp.com/pub/softlib/software13/COL34894/lj-115939-4/LJCP1020_FWUpdate_Security_signed-202...

 

Press the Power button or switch to turn off the product.
NOTE: The product may not turn off after pressing the Power button. Proceed to the next step even if it does not turn off.
Unplug the power cord from the back of the product.
Unplug the power cord from the electrical outlet.
Wait 30 seconds.
Reconnect the power cord to the power outlet.
Reconnect the power cord to the back of the product.
Press the Power button or switch to turn on the HP product.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-20-2022 11:29 PM

HP Recommended

Unfortunately that didn't work.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.