Scanner locked

[Steven642]

My mfp178nw having scanner locked issue. Do a factory reset and still wont work.

[Raj_05]

Hi @Steven642,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Color Laser MFP 178nw scanner is still locked after performing a factory reset, there may be a few other steps to try before considering further troubleshooting or contacting support.

Power Cycle:

• Turn off the printer.
• Unplug it from the power source for at least 30 seconds.
• Plug it back in and turn it on to see if the issue persists.

Check for Error Messages:

• Look for any error codes or messages on the printer's display. If there's a specific error, it could point to a specific problem that might require a particular solution.

Scan Settings Check:

• On the printer’s control panel, navigate to the Scan settings and ensure there are no restrictions or issues preventing scanning.
• If possible, reset the scan settings from the menu.

Reinstall the Printer Software:

• Uninstall the existing printer software from your computer.
• Go to the HP Support website and download the latest drivers and software for your model (MFP 178nw).
• Install the software again and check if the scanner works after the reinstallation.

Check for Firmware Update:

• Sometimes, a firmware update can resolve issues like a locked scanner. You can check for any available firmware updates via the printer’s control panel or through the HP software on your computer.

Network Configuration:

• Ensure the printer is correctly connected to your network, especially if you are trying to scan to a network folder or email. A poor or interrupted connection might cause issues with the scanner.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support