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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Scanner not working

Create an account on the HP Community to personalize your profile and ask a question
10-30-2019 09:58 AM
Had good help on the forum to get the printer to work:
https://h30434.www3.hp.com/t5/Inkjet-Printing/Moved-to-a-MAC-help-with-setup/m-p/7273722#M825398
I installed the Scan App. HP Easy Scan. .... but it fails.
It detects scanner OK ... when I start ..
Progress changes to "Preparing to Scan"
Then "Scanning"
Then it completes -
Then it says "Processing". and cursor changes to a spinning beachball ....... and that is it.
The progress bar has completed - no document image, the only option on screen ios "Stop scanning"
10-30-2019 10:15 AM
additional information.
I switched from MAC to another device - and did scan there.
Then found scan had then arrived ? ....
Tried it again ... same it just stays at spinning beach ball ..... waited 15 mins, then I quit from MAC and come back it then completes - something not signifying fax is complete ?