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‎04-18-2020 11:15 AM

HP Recommended
Product: Go Officejet pro 6830Example: Pavilion 65XX

My HP OfficeJet Pro 6830 won’t scan. It’s been working fine for years, now it says it’s not connected to the network. I ran a test and the results say it’s connected to my network. Tried to do virtual support, and it told me to uninstall my HP smart. Now I can’t figure out how to proceed 

1 REPLY 1

‎04-21-2020 05:20 AM

HP Recommended

@Pmj321, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • What is the Operating System installed on the computer?
  • Are you able to print through the HP Smart App?
  • Did you make any changed to the printer or the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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