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‎01-05-2017 11:15 AM

HP Recommended
Product: HP Officejet 4500
Operating System: Mac OS X 10.10 Yosemite

Scanner used to scan.  Now I get this message:

 

"No Scan Options.  Refer to device documentation to troubleshoot."

 

I don't have the documentation anymore.  Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2017 08:51 AM

HP Recommended

@fenianb, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you get an error "No Scan Options. Refer to device documentation to troubleshoot." while scanning from your HP Officejet 4500.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: 'No Scan Options' Message (Mac)

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-06-2017 08:51 AM

HP Recommended

@fenianb, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you get an error "No Scan Options. Refer to device documentation to troubleshoot." while scanning from your HP Officejet 4500.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: 'No Scan Options' Message (Mac)

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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