Scanning problem

[PNEFC]

Hi, My C4580 is producing three vertical while lines down the centre when I scan images.  I have cleaned the glass and white backing - to no effect.

Any help would be greatly appreciated.

[A4Apollo]

Hi! @PNEFC, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have scanning issues with your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Please try few steps recommended below.

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

1.Turn the printer off, then disconnect the power cord.

2.Lift the scanner lid.

3.Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

caution:

To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

4.Reconnect the power cord, turn on the printer, then close the scanner lid completely.

5.Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

Refer this article to further troubleshoot scan quality issues.

Hope to hear from you soon!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[PNEFC]

Many thanks for your reply.  Unfortunately (after following all of your suggestions) the proplem remains and the three white vertical lines appeat each tine I scan - either to printer or to file.

The C4580 doesn`t have the glass strip so the only maintenance I am able to carry out is the cleaning of the glass and white backing on the lid.    Regards   
Jim.

[sandytechy20]

@PNEFC

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.

[PNEFC · Accepted solution]

Many thanks for your attempt at helping with my problem.  It appears that the only answer is to replace the machine with a new one.

HP?  Perhaps not.