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‎04-16-2020 08:28 AM

HP Recommended
Product: Printer HP DeskJet 2630
Operating System: Microsoft Windows 10 (64-bit)

I get a problem.

if I use HP Smart App to scan, the option "Scanner" is not enabled in the HP Smart App dialog box.

Same problem if I use printer software (the driver at hp.com/support/dj2630 I downloaded and installed)): I don't see HP Scan module installed on my PC

I'm using Fujitsu Personal Computer (Lifebook E-Series) equipped with Windows 10, 64 bit.

Could someone help me ?

 

1 REPLY 1

‎04-19-2020 02:16 PM

HP Recommended

@AlexMax

 

Welcome to HP Support community.

 

Uninstall and reinstall the HP Smart app

Here are the steps to use HP smart app:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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