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‎10-03-2023 03:23 PM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer
Operating System: Microsoft Windows 11

Hello,

Here is my very first post on HP forums (tough a long time user of HP printers). I have a problem on my HP PageWide Pro MFP 477dw printer.

  • The display of looks normal with the home screen (print and scan icons). But it is frozen, the printer is not detected anymore on my WiFi network, and the web page of my printer is not online.
  • When I press the start/stop button (short or long press), it turns to orange and when I release it turns back to green and the printer does not stop.
  • When I unplug the power cord (from printer + from wall + wait one minute), the printer wakes up, display the HP logo, then HP logo + “Pagewide technology” text, it makes the normal noises. As soon as the home screen is displayed it remains active during one second then it freezes again.

Can anybody help?

Category:
8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2023 04:09 PM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP477-frozen-screen-after-auto-update/m...

 

If you follow the steps I laid out in the above post you should be able to resolve your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎10-03-2023 04:09 PM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP477-frozen-screen-after-auto-update/m...

 

If you follow the steps I laid out in the above post you should be able to resolve your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2023 06:55 PM

HP Recommended

Thanks a lot! 

Great support

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‎10-16-2023 04:26 PM

HP Recommended

I figured it out!!! the new update does this to the printer.  I went through the chat option, they sent me a link to download onto a thumb drive (must have a thumb drive) then they give you instructions on how to upload the old firmware.  It was a pain in the you know what, but after about a hour and a half, its up and running again!

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‎10-28-2023 06:56 PM

HP Recommended

You got it working from the blue screen to the "drive reflash" option or you did it in the control pannel from USB, update setting option. just curious... and what firmware version have you use? 2340c or 21313A firmware?

 

 

 

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