Series 9012 printer- Carriage jam

[tonik314]

Printer carriage jam where the ink cartridges are. I have tried all of the solutions. There is no paper jam or obstruction. I have tried resetting it multiple times. It still will not move. Help!!!

[sandytechy20]

@tonik314

Welcome to the HP support community.

I understand that you are getting carriage jam errors, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- click here

And if the issue persists, you might have to perform a semi-full reset on the printer.

I am sending you a private message with the steps to reset the printer which is particular for your printer model. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jbtecnico1]

Hi team,

I'm having same Carriage jam issue.

All basic troubleshooting steps completed.

Please help if you can...

Thank you,

Jim

[sandytechy20]

@jbtecnico1

Welcome to the HP support community.

I understand that you are getting carriage jam errors, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- click here

And if the issue persists, you might have to perform a semi-full reset on the printer.

I am sending you a private message with the steps to reset the printer which is particular for your printer model. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.