• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Linux

Suddenly - all by itself - I wasn't doing any print jobs - the printer keeps initializing configuring and giving Service Error 79. I turned it off as instructed but it cycling through.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I fixed it by following these instructions from the Community

Symptoms

“Error – 79” on HP Color LaserJet Pro M280-M281 Multifunction Printer series

Diagnosis

"Error 79"  displayed on printer after the a Update. Most likely the error will occur while the printer is connected to a network ( Ethernet / Wireless )

Solution

Below are the steps that one need to follow in the order as mentioned ...

  1.      Disconnect the printer from the NETWORK
  2.      If on wired network : Unplug the  Ethernet cable from back of the printer.
  3.      If on wireless network : Power of the Wireless router. Turn off the printer.
  4.      Wait for 30 seconds. Turn on the printer. 
  5.      If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
  6.      Turn off the printer. Wait for 30 seconds and then turn on the printer.
  7.      Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing.

View solution in original post

1 REPLY 1
HP Recommended

I fixed it by following these instructions from the Community

Symptoms

“Error – 79” on HP Color LaserJet Pro M280-M281 Multifunction Printer series

Diagnosis

"Error 79"  displayed on printer after the a Update. Most likely the error will occur while the printer is connected to a network ( Ethernet / Wireless )

Solution

Below are the steps that one need to follow in the order as mentioned ...

  1.      Disconnect the printer from the NETWORK
  2.      If on wired network : Unplug the  Ethernet cable from back of the printer.
  3.      If on wireless network : Power of the Wireless router. Turn off the printer.
  4.      Wait for 30 seconds. Turn on the printer. 
  5.      If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
  6.      Turn off the printer. Wait for 30 seconds and then turn on the printer.
  7.      Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.