Service Error Codes, 49 & 79

[39sinclair42]

When Service Error 79, or  49 appear on my printer screen the printer cycles over and over. I've tried/and had others try to fix it, but to no avail.

Can anyone point me in the direction of fixing these two recurring errors?

Larry 

[Jay_G24]

Hi @39sinclair42,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[MABlack]

I have the same issue. It just started this morning. I see you PM'd the person above. Wondering if you can send me same info.

My printer reboots if I turn on the wifi or plug in the network cable. IPV4 is turned on, IPV6 is turned off. Can't check for an update because it requires network access. Any help is appreciated. 

[Jay_G24]

Hi @MABlack,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping