Service Station Stalled Message on HP OfficeJet 5255

[Gator65]

I get the "Service Station Stalled" after I get a message which states "Improper Shutdown" every time I turn on the printer. I have tried all the steps recommended (unplugging the power cable from back of printer while the printer is on, plugging the printer directly into a wall recepticle, removing the ink cartridges, etc) but still get the same messages.

[praveen196]

@Gator65 Welcome to HP Community!

I see from your post that you are getting "Service station stalled" error message on your HP Envy printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Alternatively, I would suggest here is to follow the steps suggested in the support document for - HP Printers - A Carriage Jam Error Message Displays on the Control Panel

If the issue persists, I would suggest this could be a possible hardware failure. There is no harm in try to update the printer firmware.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware.

If you wish you can try to update the printer firmware directly from the printer control panel. For more details on how to do that - HP Printers - Updating or Upgrading Printer Firmware

Keep us posted,

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