Service Support AMS Fraud? Request for credit card for $1.00?

[MiSi4]

I am concerned about a potential scam request after a tech support call.  I had a problem with a new printer, called the official HP technical support number, and was referred to an agent who ran me through attempts to fix the printer.  All failed, and then he said it would need to be replaced under the warranty.  My concern:  next, he said he would email me a link so I could pay a required $1.00 "collateral fee", and I would have to click the link and enter my credit card number.  This sounded so bogus that I immediately suspected fraud, got a callback number and case number, and hung up. The email with the link came from "HP Service Support AMS." Can this really be a legit HP procedure - anyone have experience with this?

[Repairatrooper]

I agree that the process does sound suspect, especially in light of the many scams that occur these days and think that your caution is warranted. That said, in the past when I dealt with this, this was not an uncommon thing, as having  a credit card on file to bill against is really the only way that HP can ensure that defective units are returned to them. Most users would not bother to send the old unit back if they already had a new one, free and clear. The option is for you to send the old unit first and wait for the new one. I have escalated your post to the moderators in hopes that someone from HP can reach out to your to confirm the situation.