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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Setting stuck in 'envelope' mode

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09-11-2021 03:58 PM
Product: HP Office Jet 9010 series
Operating System: macOS 10.13 High Sierra
My printer thinks I want to print an envelope but I want to print a letter. Standard copy paper is the default setting on the Systems Preference page. How do I fix?
1 REPLY 1
09-11-2021 07:21 PM
The printer only reacts to the information sent. If the job is coming up as envelope then a setting in either your driver or your program or the document is telling the printer to use envelope. Either as type or as size so make sure that all your settings are for plain letter.
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