• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-31-2020 04:47 PM

HP Recommended
Product: Dell XPS
Operating System: Microsoft Windows 10 (64-bit)

under the Network IP:  It reads "Cable Disconnected"  I have tried everything I know to set up the static IP address on my HP laserjet but it does not seem to register.   I went through the network set up and manually enter the IP address, I went through  all the steps and when I got back to the main screen Network still shows "Cable Disconnected"  How can I fix this problem?  

 

I am trying to set up my printer wireless but I am not able to do so until I get my printer in the network.  Please HELP! 

1 REPLY 1

‎08-31-2020 05:42 PM

HP Recommended

The M401DN is not a wireless printer. It requires a network cable plugged into it from either a network switch or your router. The message you are getting indicates that the printer is not detecting any signal on the network port. This can be caused by no cable being attached, a defective cable or faulty or damaged connectors. There is also a small chance that the printer may not be compatible or has issues negotiating communication with your server. In some cases changing the the network speed from autonegotiate to 100 duplex will solve issues.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.