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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-30-2014 09:34 PM

HP Recommended

I'm trying to setup a static IP address for my printer.  I'm able to access the printer and get into the Embedded Web Server.  After I change the settings and click apply, I get an error message that says:

 
An error has occurred. (wipv4Page-400)

Click "OK" to go back.

 

The changes will not save.  Any suggestions as to how to apply the changes?

2 people had the same question
17 REPLIES 17

‎01-31-2014 07:21 AM - last edited on ‎04-20-2016 12:00 PM by HP Administrator

HP Recommended

Printer does not maintain wireless connection.  

 

http://support.hp.com/us-en/document/c02817031

 

Step 6 to set Static IP

 

Now try.

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‎01-31-2014 08:14 AM

HP Recommended

I have tried the steps in step 6.  The issue is after step 5.  I click apply and then the error message that I originally sent displays.  The step (below) says the screen will not refresh and so I tried to type in the new IP address that I entered.  It cannot connect to that IP address.  I refreshed the screen and the settings I entered were not saved.  I also checked my printer and the settings were not changed.  Is there something else I can try?

 

Click Apply . The screen will not refresh. If you changed the HP product's IP address from what you typed into your Internet browser, you will have to type in the new IP address to access the HP product. If you did not change the HP product's IP address, wait 30 seconds after clicking Apply, and then click the Refresh button in your browser.

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‎01-31-2014 08:18 AM

HP Recommended

Try setting the printer back to factory defaults via the front panel.  Now try again.

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‎01-31-2014 09:11 AM

HP Recommended
I restored factory defaults and tried again. I got the same error message and the settings were not saved.
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‎01-31-2014 09:15 AM

HP Recommended

Can you set up a static (manual) IP from the front panel?  Then connect to your SSID with your password.

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‎03-07-2014 08:47 AM

HP Recommended

my front panel the screen is faulty. I'm unable to do any changes for my printer. is there any other way to do reset?

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‎03-07-2014 10:49 AM

HP Recommended

Your front panel is faulty????   Get a new printer.

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‎03-11-2014 11:42 PM

HP Recommended

Yes, i agree. get a new printer but i will never ever get a HP printer again! Just after one year, the front panel display spoil... rubbish HP product!!

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‎04-15-2014 08:37 AM

HP Recommended

Probably you are using Internet Explorer11, I have the same problem with that.

When using Google Chrome it works well, I think with Intenet Explorer 10 too.

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