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‎06-29-2020 09:21 AM

HP Recommended
Product: OfficeJet 5255

Only one sample setup cartridge came with printer. Color ink prints fine but black ink cartridge won’t work as it doesn’t say sample on it. Can i just purchase new ink for both color and black and the printer will work? 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2020 09:55 AM

HP Recommended

Hi,

 

 

Yes, if you buy new ink cartridges you will be able to print, but you will have to perform a few steps for the printer to accept the new cartridges. I have sent you a private message with the steps. 

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

View solution in original post

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1 REPLY 1

‎06-29-2020 09:55 AM

HP Recommended

Hi,

 

 

Yes, if you buy new ink cartridges you will be able to print, but you will have to perform a few steps for the printer to accept the new cartridges. I have sent you a private message with the steps. 

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No
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