Setup Hp envy 5020 without setup catridges

[Alex3y]

Hi! Can anyone help me install an original tri-colour catridge without the setup catridge?
I have a HP envy 5020 printer and I did not need the colour cartridge so I did not know that I need a setup one to install a genuine one. I never had a setup one so now I'm stuck. I can't install the one that I've bought. Can someone help me?
Thks.

[Jeet_singh · Accepted solution]

@Alex3y,

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are having issues with your Office jet 8620 printer. Do not worry, I’m here to help 

First off, the SETUP ink cartridges are used only to set up a new HP printer for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels.

Installing normal ink cartridges during the initial printer setup causes a printer error prompting you to install SETUP ink cartridges. The printer cannot be set up without associated SETUP ink cartridges installed.

Hence, if this is a first-time printer setup and if you have received the setup cartridges with the printer, please use them to setup the printer.

You can keep the regular cartridges in an air-tight container and can use once the printer is setup using the setup cartridges.

For more assistance, please follow the steps suggested in the support document for - HP Ink Cartridges - 'Use SETUP Cartridges' Error

just in case, if you want to bypass the setup cartridges and want to use the regular ink cartridges, I believe we can bypass the setup by performing a reset.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,