Several printer issues

[Emilia04]

Hi, 

I have a HP envy 5020 and am having several issues with it, 

From my phone it says the printer needs to be optimised and when I go to do so nothing happens and doesn’t print anything, I have tried unplugging and re downloading the app. 
I have connected my Chromebook and it is now constantly failing prints halfway through, 

it will only print half the page. 

HELP!

[Max3Aj]

@Emilia04, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing multiple issues with your HP Envy 5020, including:

• The HP Smart app on your phone saying the printer needs to be optimized, but nothing happens.
• Your Chromebook prints only half a page or fails mid-print.

Let’s go through a few steps to resolve these issues:

Issue 1: "Needs to be Optimized" Message on Phone

This usually relates to printer health or firmware needing updates. Here's what to do:

Update the HP Smart App:

• Ensure you have the latest version of the HP Smart app installed from the App Store or Google Play.

Restart Devices:

• Power off your phone and printer.
• Unplug the printer for 60 seconds, then plug it back in and turn it on.

Re-add the Printer:

• Open HP Smart > Remove the printer > Tap “+” to re-add it.
• Follow the prompts to complete setup and optimization.

Check for Firmware Updates:

• In HP Smart, go to Printer Settings > Advanced Settings > Tools > Printer Updates.

Issue 2: Chromebook Prints Only Half a Page

This is often due to driver or connectivity issues. Try the following:

Reset the Printing System on Chromebook:

• Go to Settings > Advanced > Printing > Printers.
• Remove the HP Envy 5020.
• Re-add it by clicking Add Printer and follow the prompts.

Use HP Print for Chrome Extension:

• Install the HP Print for Chrome extension.
• This can improve compatibility and print reliability.

Check Print Settings:

• Before printing, click More Settings and ensure:
  • Paper size is correct (e.g., A4 or Letter).
  • Scale is set to 100%.
  • Margins are set to “Default.”

Firmware Update (again):

• Visit the HP Envy 5020 support page and check for firmware updates.

Bonus Tip: Clean Print Heads

If prints are still incomplete, try cleaning the print heads:

• On the printer control panel: Settings > Tools > Clean Printhead. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support