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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-06-2025 02:24 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I use the HP Instant Ink program. I installed a new black cartridge. It leaked all the ink into the printer. The printer is giving a message the the cartridge cannot move to print. I restarted the printer. That did not solve the problem so I unplugged it and waited 60 seconds then plugged it back in. There is ink all over the control circuits at the bottom of the printer. It appears that the leaking ink shorted the system out. Before I installed the new cartridge the printer was operating properly. I you are not the correct person to discuss this with please direct me the them.

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1 REPLY 1

‎06-07-2025 09:30 AM

HP Recommended

@Bob1873, Welcome to the HP Support Community 

  

I understand you are facing an issue with your printer due to ink leakage. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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