Should I purchase a new printer since my print head is bad?

[RuthSJ]

Problem with print head

[Riddle_Decipher]

@RuthSJ

Welcome to HP Forums! I'd like to know how you determined that it's an issue with the printhead?

And I have a few steps to help you out:

As the printhead could be clogged, and you might need to clean the printhead several times to restore print.

Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon.

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Clean Printhead.

   A test page prints.

5. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Also, follow steps 9 to 17 before you conclude it's a faulty printhead, Click here

If you've already gone through the above diagnosis and confirmed a hardware malfunction, then yes, purchasing a new printer would be cheaper than repairing an old/out of warranty product.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.