• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-11-2016 10:13 AM

HP Recommended
Product: Office jet pro 8620
I removed original HP ink that was defective and took it back. Now I have the inkjet (Office jet pro 8620) without any ink catridges installed. The printer says not to turn it off so that it does not get damaged but I will be away for a week and want to turn the printer off. Will I cause any damage if it do?
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2016 11:47 AM

HP Recommended
Thanks. I guess I will have to keep it on like that for a week then. Pity.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-11-2016 10:32 AM

HP Recommended

Hi,

I would highly reccomend avoiding from turning the printer off with no ink cartridges installed, a such may highly risk and damage the printhead and cause print quality issues.

 

You may find page 96 of its user guide below, a such is not reccomended:

111.JPG

http://h10032.www1.hp.com/ctg/Manual/c04204791

 

I suggest getting a replacement cartridges or keeping the printer powered on.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-11-2016 11:47 AM

HP Recommended
Thanks. I guess I will have to keep it on like that for a week then. Pity.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.