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[Ravenelld]

Hp desk jet, at new location trying to use

[Sneha_01]

Hi @Ravenelld 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet printer is showing as "offline" after moving to a new location, here are some steps you can take to get it connected again:

1. Check Connections:

• Ensure that the printer is properly plugged in and powered on.
• If using a USB connection, ensure the cable is securely connected to both the printer and the computer.

2. Reconnect to Wi-Fi (if using a wireless connection):

• Go to the printer's control panel and access the Settings or Network menu.
• Select Wireless Setup Wizard to search for and connect to your new Wi-Fi network. Enter the Wi-Fi password if prompted.

3. Set as Default Printer:

• On your computer, go to Devices and Printers (or Printers & Scanners in Windows 10/11).
• Right-click on your HP DeskJet and select Set as Default Printer.

4. Check Printer Status:

• In the same menu, right-click your printer and select See what's printing. If you see documents stuck in the queue, select them and choose Cancel to clear the queue.

5. Restart Devices:

• Restart your printer, computer, and router. This can help reset the connection.

6. Update Drivers:

• Make sure your printer drivers are up to date. You can download the latest drivers from the HP support website.

7. Disable Use Printer Offline:

• In the printer settings on your computer, ensure the "Use Printer Offline" option is not checked.

8. Use the HP Smart App:

• If you haven’t already, consider downloading the HP Smart app. It can help you set up and manage your printer more easily.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support