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HP Recommended

Hp desk jet, at new location trying to use

1 REPLY 1
HP Recommended

Hi @Ravenelld 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP DeskJet printer is showing as "offline" after moving to a new location, here are some steps you can take to get it connected again:

1. Check Connections:

  • Ensure that the printer is properly plugged in and powered on.
  • If using a USB connection, ensure the cable is securely connected to both the printer and the computer.

2. Reconnect to Wi-Fi (if using a wireless connection):

  • Go to the printer's control panel and access the Settings or Network menu.
  • Select Wireless Setup Wizard to search for and connect to your new Wi-Fi network. Enter the Wi-Fi password if prompted.

3. Set as Default Printer:

  • On your computer, go to Devices and Printers (or Printers & Scanners in Windows 10/11).
  • Right-click on your HP DeskJet and select Set as Default Printer.

4. Check Printer Status:

  • In the same menu, right-click your printer and select See what's printing. If you see documents stuck in the queue, select them and choose Cancel to clear the queue.

5. Restart Devices:

  • Restart your printer, computer, and router. This can help reset the connection.

6. Update Drivers:

  • Make sure your printer drivers are up to date. You can download the latest drivers from the HP support website.

7. Disable Use Printer Offline:

  • In the printer settings on your computer, ensure the "Use Printer Offline" option is not checked.

8. Use the HP Smart App:

  • If you haven’t already, consider downloading the HP Smart app. It can help you set up and manage your printer more easily.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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