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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
FranJo1
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Skipping Lines Completely or Halfway on Printed Page

HP Recommended
Envy 5055
macOS 10.15 Catalina

Hello! 
The last few days my printer has been completely missing lines or printing them only halfway. I included some photos. It's especially weird because on the alignment page, it doesn't look like it missed any lines on the actual alignment section, only on the written directions below it. I followed the virtual assistant and cleaned cartridges and aligned them, but nothing changed. 

Thanks for the help!IMG_6459.JPGIMG_6460.JPG

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@FranJo1

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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