Slow printing from email

[CanadianVerla]

This printer has always been slow to receive print orders,  But today it is horrible. The power was off from a storm, so I powered up the printer and my computer and emailed some forms, as usual. Two hours it takes! I tried my best to find the problem through the downloaded troubleshooter ( it said everything is good). The test printing was fast and perfect, but when I email my jobs....nothing for 1 to 2 hours! I have rebooted everything, tried the online support ( yikes!), nothing has helped. I am no computer whiz, so I am hoping the answer is simple. Why does it work from the hp app , but not from email.? 

[CanadianVerla]

PS: I keep seeing the update message for windows 10, which I click on and it does not take me to Any page with an update to download! Why do they put a link to click and the download is not there?? I don’t know how many times I tried to find it today. Some help! Can you tell I am fed up?? 😫

[TEJ1602]

@CanadianVerla, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• What happens when you make photocopies on the printer?
• What happens when you print saved documents from the computer? 

Meanwhile, follow the steps from the document HP Printers - Slow Printing (Windows) to isolate and resolve the issue,

Keep me posted. 

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