Smart Tank Wireless 455 not printing black

[MCR1]

Hello, 

My HP Smart Tank Wireless 455 Printer is not printing black.

I have tried copying a page, and that does not print black

I have reset the printer, but that did not help.

I have cleaned the print heads, but that made no difference.

I have tried to align the heads, but not possible without black printed.

This machine has never really worked since new.

I have gone through your lists of suggestions, but have not gotten any improvements.

[TEJ1602]

@MCR1, Welcome to HP Support Community!

Looks like you have already performed all the possible troubleshooting steps to get the issue resolved. Since the issue is not resolved, it could be a hardware failure.

I would recommend you to try our other support options. Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

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