Smart Tank prints all photos scewed to one side

[Thirdsister]

Only lately my Smart Tank prints all photos scewed to one side, cutting off about one-fourth inch of the photo and leaving a white bar on one side.  The size of paper doesn't seem to matter.  All documents print fine-- both word and pdf files.  This only happens with photos. 

At first it only happened if I did not checkmark "fit photo to frame."  But now it happens all the time. 

I have been very careful to make sure I've selected the right size and type of paper in print properties.  Nothing helps.

[Irfan_06]

Hi @Thirdsister,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing photos on your Printer.

A) Please follow the steps below to perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support