Smashed Touch Screen on Printer - how do I replace it? OfficeJet 3830

[melissabeemate]

Whilst moving house the touch screen on my printer smashed and now I cannot use it at all - how do I replace the touchscreen and order the parts?

[Kumar0307]

Hi @melissabeemate, well, that's really bad.

I'm sorry to know that the screen was damaged while transit.

Please contact our HP Support team for Service Options as it is a hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Welcome to the HP Support Community. Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[melissabeemate]

I did this and revived no help at all - I am unable to extend warrantee for this product and I still don’t know how to replace the touchscreen.

[Kumar0307]

@melissabeemate

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.