Solve Error Code 0x61011bec

[safinbos]

how to solve Error Code 0x61011bec  in HP officejet 6500a 

[A_Gayathri]

Hi @safinbos ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 0x61011bec on your HP Officejet 6500A Plus e-All-in-One Printer typically indicates an issue with the printhead or a jammed carriage. Here are steps to troubleshoot and resolve the error:

Step 1: Power Reset

1. Turn off the printer and unplug it from the power source.
2. Wait for about 60 seconds.
3. Plug the printer back in and turn it on.
4. Check if the error persists.

Step 2: Clear Paper Jams

1. Open the printer's access door to inspect the inside for any paper jams or obstructions.
2. Remove any stuck paper or debris.
3. Ensure the carriage (the part that holds the printhead) can move freely by sliding it gently from left to right.

Step 3: Reseat the Printhead

1. Open the printer's access door to access the cartridges.
2. Remove all cartridges and place them on a clean, lint-free cloth.
3. Lift the latch on the printhead assembly and gently remove the printhead.
4. Inspect the printhead for any visible damage or ink buildup.
5. Reinsert the printhead securely and lock the latch.
6. Reinstall the cartridges.

Step 4: Perform a Hard Reset

1. With the printer turned on, unplug it from the power source without turning it off.
2. Wait for 1-2 minutes.
3. Reconnect the printer to the power source and turn it on.

Step 5: Update Printer Firmware Update the firmware on an HP printer

1. Check if your printer firmware is up to date.
2. Download the latest firmware update for your model from the HP support website.
3. Install the firmware using the instructions provided.

Step 6: Clean the Printhead

1. Use the printer's control panel to perform a printhead cleaning.
2. Navigate to Setup > Tools > Clean Printhead.
3. Allow the cleaning cycle to complete and print a test page.

Step 7: Factory Reset (Optional)

1. Access the Setup menu on the printer's control panel.
2. Look for Tools or Printer Maintenance options.
3. Select Restore Factory Defaults or a similar option.

I hope this helps. 

Take care and have a good day.

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