Some letters missing and white space through some text when printed

[MichiganMom1]

Whenever I print a document there are parts of letters missing on various lines.  The printer has new ink cartridges- all full.  Some were replaced even though they were not empty just to be sure it was not a cartridge problem. I've run cleaning the printheads three times - each looks good. I ran the diagnostic page- only thing I can see is the top of the Yellow Square is not filled in right to the very top and the Lt Cyan looks a little faint near the top. Both cartridges were full.  I ran Alignment and in quite a few places the rectangles are not a solid black or blue, have streaks of white in them or have missing parts.  Also The Windows Printer Test Page shows parts of words missing on various lines. When I use the copy function of a page everything is fine.  The problem is copying a document from my computer.  Any help will be greatly appreciated.  Never had any problems before. 

[sandytechy20]

@MichiganMom1

Welcome to HP support community.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MichiganMom1]

Well now I really have a problem.  I thougth I was suppose to uninstall.  I've loaded the disc that came with the printer and the message I get when I try to install is-  the system does not meet requirements to install- the operating sustem is not supported. Current system- OS:601.64.   I have Microsoft 7 Version 6.1.7601 On the side of the message are two items:  Operating System & Run as.  My options are Help, Retry, Continue  or  Cancel.  However when I open Computer- I see the HP Icon for the CD Drive.

[sandytechy20]

@MichiganMom1

Download the printer driver from this link:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.