Some lines of text only print half the height of the text

[brianc5]

My Deskjet 3630 has not been use for some weeks as the colour  had run out.

New colour has been installed and the cartridges have been re aligned but the printed text has portions (upper portion) missing on some of the lines. Black cartridge shows 3/4 full of ink.  I have removed, cleaned the black cartridge and re aligned but still have the problem? Any suggestions please before I change the black cartridge

[Raj1788 · Accepted solution]

@brianc5

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Is the copy working fine?

Clean the ink cartridges in Windows 

1. Load paper into the input tray.

2. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

3. On the HP Printer Assistant window, click Maintain Your Printer.

4. Click the Device Services tab, and then click Clean Ink Cartridges ().

   A Print Quality Diagnostic page prints.

   Figure : Example of a Print Quality Diagnostic page

   

5. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

   • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

If the issue persists, click on this link: https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c046... and follow the troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[brianc5]

Raj1788,  thanks for your response. the secondary cleaning process clear up the issue i had.

Thanks again

[Raj1788]

@brianc5

Thanks for the reply

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)