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‎10-06-2019 10:58 PM

HP Recommended
Product: Envy Photo 7800 series
Operating System: Microsoft Windows 7 (64-bit)

My HP Envy 7800 series printer was working great and printing off perfect photo's until yesterday.  Now once I get all the paper, size and photo settings ready to go, when i hit print I get an error message that simply says "Something Went Wrong".  No other info is given.  i print through a wireless modem router with  using an HP Pavilion dv7 laptop with windows 7.  Any ideas what this means?

7 people had the same question
4 REPLIES 4

‎10-07-2019 06:15 AM

HP Recommended

Mine has been doing the same thing for a few days too and I have an hp laptop mine won’t print 11x17 says something went wrong .. but I just tried it from my phone and it worked so I don’t know what’s going on 

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‎10-08-2019 11:41 AM

HP Recommended

Same message.  Envy 5052 inkjet.  wireless

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‎10-08-2019 12:22 PM

HP Recommended

After days of messing with it and nothing worked and zero help from hp I deleted the app and now it works so it’s an issue with hp.. it printed from my phone and other computer but not my hp laptop .. so try deleting the app so if it helps you it worked for me 

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‎10-09-2019 09:25 AM

HP Recommended

Hi,

This is due to an issue with Microsoft affecting the HP driver since a Windows Update released a few days ago.

 

Microsoft has released further updates to fix it yesterday, installing the latest Windows Update should resolve it without any need to reinstall the HP Software.

 

Shlomi



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