Spitting out blank papers when printing from my Mac

[Heidina]

I have recently bought a HP OfficeJet Pro 7740 printer. First, installation went fine: It printed a test page with coloured lines which looked good. I quickly got wireless contact with my Macbook Pro and it automaticly printed some sort of communication information. Then I wanted to print a map from pdf - and the printed started to quickly spit out as many blank pages as were in the tray. Not even trying to print and not a single dot of colour anywhere.

I've restarted it, including taking the courd out. All ink cartridges, HP's own ink, look fine, both ink level and no residual plastic films. It works normally from a stationary PC. I tried to reinstall the printer via HP's own installation program. Only blank pages in the same time as the program said "Finished!" with a green check mark. Tried to print a text file, no result.

Anybody who has an idea why it works perfectly well with a PC but only pretends to work with my Mac?

[Kumar0307]

@Heidina, Welcome to the HP Support Community!

Cancel the pending documents in the print queue

Go to Apple menu > System preferences > choose your printer > open print queue and delete all jobs.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click here to know how.

Make sure the WiFi Direct option on your printer is OFF
On the printer screen, go to Setup > network setup > Wireless > WiFi Direct. You may secure this network or turn it OFF if not in use.

For more info on WiFi Direct, refer to this document

Let me know how this goes.

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