Stains on paper

[Mark_01]

Hey,

Since a few weeks i get stains on my paper from the printer.
The space between the stains stays the same, but the placing is every time a bit different.
With placing i mean the starting point in the lengt of the paper, in the width of the paper it stays in the same place.
So i imagine it is somewhere on a roller. (something that rolls).

I tried to look where the stains come from, which roller, but i can't figure it out.
Does anyone has an idea where it could be coming from, and how to clean or replace it?

i'm using a color laser jet pro MFP M277DW. 

 

[Echo_Lake]

@Mark_01

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the operating system?
• Are you able to make copies from the printer?

Keep me posted for further assistance.

[Mark_01]

Hi Echo Lake,

Thanks for your help.
When i make copies (and print) i get the same dots on the paper.

The operating system on my laptop is macOS big sur.
I cannot find the operating system of the printer.
it is a color laser jet pro MFP M277dw printer.

Many thanks in advance if you can help me.
If you need the operating system of the printer, can you let me know with which breviation the operating system is known for.

[Echo_Lake]

@Mark_01

Thank you for posting back.

I appreciate your efforts to try and resolve the issue.  If you have already performed the steps from the document Print Quality issue: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. Please reach out to our HP Support in your region regarding the service options for your printer.

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/             
 

Hope this helps!              
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