Staples gave me the wrong ink, now I can't return in

[jojojo337]

I needed some ink for an Officejet Pro 8710 and couldn't remember the cartridge number. When I got to Staples, I told them the name of the printer and they searched it in the system and gave me a 52 XL. When I got to work, I opened the ink pqckage. To my sirprise,  the cartridge did not fit. It only accepted 50 or 50 XL. Because the packaging for the ink is now opened, Staples won't accept a return. Perhaps I shouldn't have opened the box before checking and did my due diligence in research, but now I'm down 45 dollars on a cartridge I have no use for. What exactly can I do? Is there an exchange or refund I can do through HP? Thanks for any help.

[asmita6658]

Hi @jojojo337

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!